Complete control for multi-location supermarket and retail chains with SapphireOne ERP, CRM, DMS Business Accounting Application

November 29, 2018 10:17 am | by John Adams

Single location stores can be challenging at times, and when you start to operate a multi-location supermarket and retail chain, new complications and difficulties arise. Efficient management of these multi-locations is the key. Sharing of information and data is fundamental to success.

Because competition is fierce, margins are small within the retail environment, the management of your daily operations becomes imperative.

SapphireOne ERP enables multi-locations access to a shared database. This provides a comprehensive range of business wide processes consolidated into a single unified database.  The SapphireOne ERP ensures enhanced efficiency, speed and visibility.

Easy to operate POS systems for multi-location supermarket and retail chain

Sapphire Web Pack POS terminals allow management of business processes from mobile devices. Unlimited users can have access to certain parts of the live data file from any device with a browser. Inventory, stock control and ordering can be performed onsite saving time and money. With real-time data across the multi-location supermarket and retail chain, head office can focus on pricing, inventory management, performance reporting and marketing.

Sapphire POS terminal provides users the much-needed flexibility and lifts restrictions on how and when data can be added into the system. Stock can be transferred from one location to another, clients can be invoiced, and vendors paid on mobile devices with a browser.

Time saving in purchase & replenishment

With the SapphireOne ERP application multi-location supermarket and retail chains have access to data from all points of their business. This enables increased operational efficiencies. Time is saved in purchasing and replenishment through better planning and reduced costs.

Centralised financial control

The SapphireOne ERP application gives the ability to increase and enhance operational efficiencies by managing within the one application. Total visibility at head office ensures improved reporting, planning and greater financial control of your business.

Efficient employee management

SapphireOne ERP Payroll/HR module seamlessly manages employee data and payroll information.  Head office can set up pay periods, track history and administer employee history through the easy to use interface. The ERP software ensures sharing of information with employees, management and HR. This sharing facilitates management in making executive decisions on job assignments and how to improve performance.

Some of the features of SapphireOne Payroll/HR include modifying an employee, class, inquiry, award entitlements, leave, remuneration inquiry, allowances, tax, scales, reports, ATO’s Single Touch Payroll and employee benefits.

Acquire new customers, increase sales and profit with SapphireOne

An effective sales process and customer management software equates to greater revenue. SapphireOne ERP, CRM, DMS Business Accounting Application combines integrated business processes with CRM software. This allows marketing to focus efforts on maximising sales and reaching out to new and existing customers. Our ERP, CRM software helps business engage with customers, provide insights, improve efficiencies and ultimately increase sales.

For more information regarding improvements and features within the latest release of SapphireOne ERP Business Accounting Application please contact our office on (02) 8362 4500 or request a demo.

8 steps of the Sales Pipeline

April 24, 2018 2:13 pm | by John Adams

Be ready with an engaging presentation for a smart sales pipeline : –

1. Prospecting / initial contact
   Quickly and efficiently capturing the company name, contact details, email address, phone numbers and website is the first step in the sales pipeline.
2. Pre-approach – planning the sale
   You should have a prepared sales pitch for approaching different customers. Prepare a sales pitch based on the customer type, requirements, product specialities etc.
3. Identifying and cross questioning
   Have your questions prepared to identify the prospects requirements and be prepared to answer all the questions raised by the potential client. List all the probable questions which may arise based on your previous experiences.
4. Need assessment
   Now that you have understood the client’s needs, you can decide how to meet their requirements and what you are able to deliver. You should then identify the need gap and come up with customised solutions for the client.
5. Presentation
   Be ready with an engaging presentation, a smart sales person knows how to turn a prospect into a potential client with the sales presentation. Set up a product demonstration to show how your product or service is a better value proposition for them.
6. Meeting objections
   Your prospective client will make a decision based on the answers of your product delivery, service, prices etc. You have to address all these requirements and be clear on the contract terms and solutions offered.
7. Gaining commitment
   Once you have addressed all the questions, requirements and objections of the client, it is very important to gain their trust. Show them your previous work, give some client references and testimonials, show them you have the capability to deliver both product and services.
8. Follow-up
   The final step in the sales pipeline is to follow up and close the sale.
   

For the full capabilities of the ERP, CRM, Accounting Software, Human Resources, Payroll, Assets and Document Management,  check out the SapphireOne website and request a live demo.

SapphireOne – We have the Power to back you. Find Out More Details

Take control your Point of Sale business with SapphireOne ERP

June 13, 2017 4:24 pm | by John Adams

The Point of Sale interface is the main area of activity for entering point of sale transactions for the sales of goods and/or services. This is usually a computer or computers on the sales desk in the business.

SapphireOne Point of Sale procedure

The POS transaction Procedure is easy to follow and may be entered by the following process –

• Simply enter transactions by scanning the barcode or manually entering them.  The easy to use yet powerful search functionality is located within the inventory ID.
• Easily check item pricing and stock quantities at various locations with the click of a button.
• Show photos of items in both search and transaction procedures. This helps with visual verification for staff.
• Many businesses have matrixes for Style, Colour, Size etc. The user can easily find available items within the Matrix item at the push of a button.
• Easily allocate % or $ discounts to selected items.
• Allow for all types of payments including mixed payment types (ie. cash, cheque, eft, credit card, voucher etc). These can be allocated to point of sales transactions.
• Parking transactions allows for faster processing times. This applies if customers go back out to the retail floor to look for more products.
• Create & edit customer records on the fly.
• Customise the POS interface with pictures or an array of colour pallets.
• Easily access to popular items for faster entry of transactions.
• Increase staff productivity by utilising the system’s ability for the entry of transactions using an iPad or android tablet device.
• Keep or make notes on inventory items. This can help with product knowledge or order processes.
• Manage your LayBy transactions and any Returns that have to be processed.

One of the popular functions of SapphireOne point of sale (POS) feature is user can create multiple stores and control these store via Sapphire Web Pack. Discover how SapphireOne Web Pack and ERP, CRM and Business Accounting software suite can help your business by requesting a live demo today.

Data Security | SapphireOne financial ERP Accounting Software

October 26, 2016 4:31 am | by John Adams

Businesses are increasingly the victim of data breaches and brands are at risk. The “Verizon 2016 data Breach Investigations Reports” tells about incidents affecting organizations in 82 countries and across a variety of industries. This is based on contribution from dozens of organizations around the world, such as technology companies, information security firms and law enforcement agencies, including Australian Federal Police.

The ratio of incidents that result in a confirmed data breach vary from industry to industry. Some, like accommodation and retail, have a very high rate of successful breach per incident. Others like the public sector, experienced tens of thousands of incidents but only reported 193 confirmed data breaches in last year.

POINT-OF-SALE INTRUSIONS is one of the nine incident classification patterns included in the “Verizon 2016 data Breach Investigations Reports”. Many more incidents are recorded but can’t be classified due to a lack of information (Commonly that means phishing incidents without the necessary details to cluster them into a more specific pattern).

Remote attacks against the environments where retail transactions are conducted. POS terminals and POS controllers are the targeted areas (This includes remote attacks only, not physical tampering such as with payment card skimmers). Top target industries includes accommodation, food services, retail. The recorded frequency is 534 incidents where 525 is confirmed breaches.

SapphireOne is uniquely designed ERP, CRM and Business Accounting software.

It is written in 4D language. SapphireOne excels in providing all the features required to perform point of sale transactions. Entry of payment detail fields are available to record all the details for your customer’s preferred payment method.

SapphireOne prides itself by saying that to date, in SapphireOne no incident of data breach has taken place. SapphireOne ERP provides the security of your company data file. SapphireOne’s sophisticated design, secured 4D database connection protect your company data from attack cycle and ensure smooth running of your business and company data file.

SapphireOne also recommends securing your ERP, CRM & business accounting software data with Fortinet which is a leading provider of fast and secure cyber security solutions.