Booking an appointment online with Sapphire Support System

We are excited to introduce our new Support framework, this development is for our existing Platinum and Diamond Support clients. With Sapphire Support System, our customers get better self-service and will see improved efficiency and faster resolution times.

With Sapphire Support System, our customers get better self-service and will see improved efficiency

To access our online support system, log in to SapphireOne.com and select Support:

CRM Software System

 Select Book Now for support system :-

ERP Accounting Software

Enter your support code (Client ID + serial number)

Business Accounting

Select GO :-

ERP Accounting
Fill in your contact details (or select from the prefilled options)

Select the date and time from the available appointments, add a description of your support query. You will receive an email confirmation of your appointment.

Implementing SapphireOne’s Support System will definitely bring an improved customer relationship (CRM) into Sapphire for both our clients and our technical support team.

As always, if you have any questions regarding these changes or any other queries don’t hesitate to reach out.

For a sneak peek at the full capabilities ERPCRMAccounting Software, Human Resources, Payroll, Assets and Document Management,  check out SapphireOne and request a live demo, it is everything you’ll ever need to make your company management a success.

 

SapphireOne is a Customer Based Software

Customer Based ERP Accounting Software

The SapphireOne software has continually changed since 1986 when we first started. We continually upgrade and develop the software to suit the needs and requests of our customers. When we add new features into the software it benefits everyone not just the customer who has requested the new feature.

In 2001, one of our customers raised an issue about General Ledger Accounts. He started with 200 General Ledger accounts and after a year later it increased to 600 General Ledger accounts where multiple accounts belong to a common account. After analysing the situation, we implemented IDs in General Ledger.

Consolidated General Ledger

In the SapphireOne General Ledger there is a simple merging option available. You can merge multiple accounts into one single account ID which makes it easier to track these accounts. eg if your employee has an ID and later that employees name changes if they get married, then you can associate all accounts with a single ID. This merging ID function can be handy when one of your vendors takes over another vendor and effectively becomes one vendor. You can merge both of them using the merge ID function and the same process goes with clients merging, job project managing, inventory management. As a result, you will have an organised concise General Ledger.

SapphireOne provides services for unlimited, multiple companies within one data file and multiple tax jurisdictions. So If you use the Multi company feature, you can be benefited from consolidated versions of SapphireOne’s general ledger reports that show financial data for a group of companies.

Bug fixing – Grant Rudrum from Brazier Motti

Bugs and glitches are inevitable in software development and need to be fixed. Whenever a SapphireOne customer identifies a bug in the system, our software development team try to resolve the issue as early as possible. The good thing about SapphireOne is that bugs and glitches do not affect the data – says Grant from Brazier Motti.

Grant said he has nothing negative to say about the SapphireOne Financial and Payroll modules. Brazier Motti moved to SapphireOne in 2006, as the price was very reasonable and the software was very user friendly.  Grant said SapphireOne’s Payroll and Financial modules are very easy to use and have the capability to drill down for specific details when needed. This is one of many reasons why Accountants choose SapphireOne.

A bit of advice from Grant at Brazier Motti –

“New customer needs to set up payroll and financial properly right at the start. Setting up the general ledger debtors and creditors are also essential if you want smooth running from the start. But if necessary, you can merge at a later date too.”

Grant is a real SapphireOne fan.

Usability – Endorsement from Harry Magiros from Frutex Australia

Harry Magiros from Frutex Australia has been using SapphireOne since 1999. He found SapphireOne an easy to use software. Harry mostly uses Sapphire web pack which is very useful for him and his team members. It helps them to carry out more productive tasks in a very short timeframe.

Harry says – SapphireOne is a customer based software. It has been developed from its beginning based on the customers’ requirements. SapphireOne is a large software suite and he still doesn’t use everything. There is so much included in SapphireOne it is a very comprehensive software. Harry says they are still growing into SapphireOne. According to Harry one of the great benefits of SapphireOne is that any new custom programming you request will benefit everyone. SapphireOne includes the new functionality into its software, so all the new functions are available to all their customers.

The SapphireOne financial packages is an industry leader in both functionality and features at an extremely affordable pricing. View the pricing plans or discover how SapphireOne ERP, CRM and Business Accounting software suite can help your business by requesting a live demo today.

Maximise your CRM system by SapphireOne’s SoftPhone functionality

Softphone is a software phone that enable users to call any telephone number without a physical telephone.  Softphone works in many ways such as Computer to Computer, phone to phone where VOIP telephone & adapter is required.  Google hangout is a good example of Computer to computer softphone application. Softphone is the bridge between VoIP network and telephone line or mobile network.  It enables users to make a call between computer to a phone network and phone network to computer, when you have a dedicated number to receiver call.

The biggest benefit of having a SoftPhone is using SoftPhone can help you realise huge savings. You can call any employee, client or supplier without having to worry about software matchup or whether or not they are online. It is a perfect solution for remote employees. On other hand, since SoftPhone is a virtual phone, so users don’t have to worry about update, upgrade or upkeep.

SapphireOne CRM with SoftPhone Functionality :

A significant part of SapphireOne’s functionality is Customer Relationship Management (CRM). CRM is a business strategy where primary focus is on fulfilling the customer’s needs. This is achieved by using cutting edge technologies to organise, automate and integrate the marketing sales and customer service components of the business. Inside SapphireOne CRM package, SoftPhone is the built in functionality that brought immense advantage in managing relationship with vendors, clients and employees.

Harry Magiros from Frutex Australia, a proud client of SapphireOne, said that – “Not many ERP, CRM, Accounting software vendors have implemented Softphone system in their system; SapphireOne’s SoftPhone gives us a complete overview of all inbound and outbound calls. This extends to our cellphone users. This technology gives us an edge and is part of the organic growth with our customers.” Read the full testimonial here. 

SapphireOne ERP CRM and Accounting Software is integrated with VoIP service provider SpliceCom maximizer. SpliceCom simplify phone administration system comes with many benefits such as it can handle up to 500 extensions, call logging with integrated call recording functionality and many more.  With the integration of SpliceCom inside Sapphire single user and SapphireOne client server, call can be made from SapphireOne’s software suite contact list.

 

SapphireOne contact inquiry

 

call from contact inquiry

 

Whenever a call is made from SapphireOne software, a timestamp is added to the ‘note’ area.

SapphireOne softphone voip SpliceCom Maximizer

 

SapphireOne softphone timestamp

 

System also allows to write note, comments or short description of the conversation. This helps to track the important conversation between caller and receiver.

Softphone allows write notes track conversation

 

Take advantage of SapphireOne software suite’s Softphone functionality, to maximize your CRM system. Request a live demo to know how SapphireOne ERP CRM and Accounting Software can help your business.