The Evolution and Impact of the SapphireOne Knowledge Base
Since its inception, SapphireOne has been committed to providing comprehensive and accessible product documentation. Initially managed in PDF format, our documentation has undergone significant transformation to become the dynamic, search engine-optimised Knowledge Base it is today. This evolution has not only enhanced our clients’ experience but also revolutionised our internal processes and AI support models.
The Journey from PDF to Web
In February 2019, SapphireOne made the strategic decision to transition our documentation online, setting aside concerns about intellectual property. Initially, we opted to build a static HTML website. However, after several months, we recognised the need for a more dynamic solution and decided to effectively start anew. This pivot was driven by the necessity to , enhance collaboration thereby ultimately accelerate progress, and improve accessibility and SEO optimisation.
Today, our Knowledge Base features close to 800 articles and continues to grow, serving as an invaluable resource for both clients and our team. While many of the articles have been refactored multiple times, they still reflect the foundational documentation and established principles from our earliest iterations, dating back to 1986.
A Resource for All
The SapphireOne Knowledge Base has proven to be an essential tool for our clients, offering detailed guidance on our sophisticated software application. Internally, it serves as a repository and training tool, ensuring that our team is well-versed in the intricacies of SapphireOne. The foundation laid in those early days remains a cornerstone of this proud achievement.
SEO and AI Integration
Our focus on search engine optimisation (SEO) has paid dividends, particularly with the emergence of artificial intelligence (AI). The SEO optimised nature of our Knowledge Base has positioned SapphireOne to utilise this resource for training our AI support models. This integration has revolutionised our business, enabling rapid progression and a bright future.
Future Focus
Currently, we are concentrating on enhancing our procedural documentation. This will not only improve the implementation training experience but also fine-tune our AI models.
The SapphireOne Knowledge Base is a testament to our dedication to excellence and innovation. We hope you find it as valuable as we do and look forward to your continued feedback and support. We are committed to continuous improvement and invite your feedback, which can be submitted via the feedback form at the end of each Knowledge Base article.
Explore the SapphireOne Knowledge Base today and discover how it can enhance your experience with SapphireOne.
